Refund policy
At Grained, every piece is handcrafted and made to order using carefully selected mosaic materials. As each item is personalized with the customer's chosen name, number, or custom specifications, all orders are produced exclusively for the individual client.
Returns & Refunds
Due to the custom nature of our products:
- All sales are final once an order has been confirmed, completed, and delivered.
- We do not accept returns or offer refunds for personalized or custom-made items.
- We encourage customers to carefully review all order details before confirming their purchase.
Damaged or Defective Items
We take great care in packaging every order. If your item arrives damaged or defective, please contact us within 48 hours of delivery.
To review your request, please provide:
- Clear photographs of the damaged item
- Photographs of the packaging
- Your order number
Each claim will be reviewed individually. If the damage is confirmed to have occurred during production or shipping, Grained will, at its discretion, offer an appropriate solution, which may include a replacement, repair, exchange, or refund.
Contact Us
If you have any questions regarding your order or this policy, please contact us through our Inquiry page or by email. We are committed to ensuring every customer receives the quality and craftsmanship Grained stands for.
